Refund policy

Returns & Exchanges

We want you to love your Jugar N Spice piece—but if something isn’t quite right, here’s how returns work:

Return Window

• U.S. orders: Eligible for return within 14 days of purchase

• International orders: Eligible within 21 days of purchase

Unfortunately, we cannot accept returns or exchanges once this window has passed.

Eligibility

To be eligible for a return:

• The item must be full-price, unworn, and in its original condition and packaging

• All custom order & custom-made, adjusted, or altered pieces are final sale

• All sale items and purchases made with promo codes are final sale

Return and exchange shipping costs are the responsibility of the customer. A receipt or order number is required for all returns.

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Refunds

Once your return is received and inspected, a refund will be processed to your original form of payment within a few business days. We’ll notify you via email once it’s complete. Please note that shipping fees are non-refundable.

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Sale Items & Promotions

Items purchased on sale or with any promotional code are final sale and not eligible for refund or exchange.

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Exchanges

We only replace items if they arrive damaged or defective.

To initiate an exchange:

1. Email us at info@jugarnspice.com to let us know.

2. Return the original item to the address below.

3. Place a new order for the replacement item.

Return Address:

Jugar N Spice

P.O. Box 12441

Dallas, TX 75225

USA

Important: Returns sent without prior email notification may not be eligible for refund.

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Sizing Adjustments

Need a size adjustment?

• Before shipment: Leave a note at checkout—we’re happy to resize eligible pieces (like bracelets) free of charge.

• After shipment: You may return the item with a note requesting the desired adjustment. We’ll resize it for free, but you’ll be responsible for return shipping.